Our Commitment to Your Satisfaction

At Stride & Style, we believe that exceptional footwear should be matched with an equally outstanding customer experience. Just as we carefully craft our collection of Boots, Hiking shoes, Loafers, Oxfords, and Sneakers & Athletic Shoes, we approach your satisfaction with the same commitment to quality and reliability that defines our brand.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your order. This gives you ample time to ensure your footwear meets our shared standards for quality and comfort.

⚠️ Important Exceptions

To maintain the integrity of our products and ensure customer safety, we cannot accept returns or exchanges for:

  • Hiking shoes that show signs of outdoor wear or have been used on trails
  • Customized or personalized footwear
  • Items that are not in their original condition, have been worn outdoors, or show signs of damage not present at delivery
  • Products missing original tags, packaging, or documentation

The Return & Exchange Process

1 Initiate Your Return Request

Within 15 days of receiving your order, please complete our Returns & Exchanges Request Form (provided below) and email it to our customer service team.

2 Wait for Authorization

Our team will review your request within 24-48 hours and provide you with a Return Authorization Number and detailed shipping instructions. Please do not ship items back without this authorization.

3 Prepare Your Package

Please include:

  • The original product in unworn condition
  • All original packaging, tags, and documentation
  • The completed returns form (we’ll email this to you)
  • A copy of your order confirmation or packing slip

4 Ship Your Return

Ship your package to our returns center using a trackable shipping method. Please note that return shipping costs are the customer’s responsibility, unless the return is due to our error or defective merchandise.

Returns Address:
Stride & Style Returns Center
5028 Park Avenue
Sacramento, CA 95814
United States

Refund Processing

Once we receive and inspect your returned items:

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Refunds will be issued to your original payment method
  • Timeline:
    • Credit Cards (Visa, MasterCard, JCB): 5-10 business days to appear on your statement
    • PayPal: 3-5 business days to reflect in your account

Please note that shipping charges are non-refundable for changed-mind returns.

Exchange Requests

Exchanges are subject to product availability. If the item you wish to exchange for is not available, we will process a refund and notify you immediately. There are no additional shipping fees for size exchanges due to manufacturing issues.

Returns & Exchanges Request Form

Email this completed form to: [email protected]

Subject: Return/Exchange Request – Order #[Your Order Number]

Personal Information:

  • Full Name: _________________________
  • Email Address: _____________________
  • Order Number: _____________________
  • Phone Number: _____________________

Return Details:

  • Product Name: _____________________
  • Size: _____________________________
  • Color: ____________________________
  • Reason for Return/Exchange: ________
  • Preferred Action: □ Refund □ Exchange
  • If Exchange, preferred size/color: ____

Additional Comments:

_________________________________________

_________________________________________

Need Assistance?

Our dedicated customer service team is here to help you with any questions about returns or exchanges. Contact us at:

Email: [email protected]
Response Time: Within 24 hours
Business Hours: Monday-Friday, 9:00 AM – 6:00 PM PST

At Stride & Style, we’re committed to ensuring your footwear experience is as refined and comfortable as our products. Thank you for trusting us with your style journey.